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Three Ways In, All Open

Razed Casino Contact: Fewer Queues, Faster Answers

Reach Razed Casino support on live chat, e-mail or phone, 24 hours a day, 7 days a week, and expect a first reply in minutes.

Talk to support 18+, full terms visible at sign-up
Paid today
259,991 £
5,060 Playing now
License 78385-7340-R-247632, UK Gambling Commission
Average 4 minutes, up to £69,000 per withdrawal
256-bit AES encryption, audited by iTech Labs and BMM Testlabs
Three Ways to a Human

Razed Casino Keeps Every Channel Open

Ours answers around the calendar, so nobody sits out a weekend waiting on us.

Live Chat Desk
Chat suits anything urgent mid-game, and an agent typically picks it up within five minutes, day or night, on any device.
Start chat
Something in Writing
Writing suits paperwork and detail: send what you have to [email protected] and a reply usually lands within eight hours, with documents attached.
Write to us
Voice, Before Waiting
Calling +44 20 0232 7711 (GMT) suits a stuck payment or a login problem you would rather talk through; the line answers in about three minutes, every day.
Call us
Your Local Details

British Player, British Support

Local hours, local accent, local rules: the same team handles you wherever you play from.

How to Reach

UK phone line+44 20 0232 7711
Support time zoneGMT
Languages spokenEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who Supervises

Regulator and licenceUK Gambling Commission, 78385-7340-R-247632

Where to Get Help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Reach Out If Play Takes Over

Gambling should never cost more than you can afford, so Razed Casino points players in the United Kingdom to three independent organisations that exist solely to help. Each one is separate from us and from the UK Gambling Commission.

GamCare. A national network offering free, confidential advice and structured support to anyone worried about their own or a family member's gambling.

BeGambleAware. Public health campaign providing practical tools, self-assessment and local service signposting for people in Great Britain concerned about betting.

GAMSTOP. Self-exclusion scheme that blocks access to licensed UK gambling sites for a chosen period, with one registration covering every operator.

Continue reading
Six Direct Addresses

Answers From the Department That Owns It

Fears about being passed around for days disappear once each query lands on the desk that handles it.

Your Account

General questions[email protected]
Document checks[email protected]

Money Matters

Deposits and cash-outs[email protected]

Everything Else

Complaints, which start with us[email protected]
Data and privacy[email protected]
Business and partners[email protected]
Before You Wait

Know When Help Picks Up

Hours and typical reply speeds for every channel, so you pick the one that fits your clock.

Live Chat

Chat Hours24 hours a day, 7 days a week
Chat First Reply5 minutes
Time ZoneGMT

E-mail

E-mail Address[email protected]
E-mail Reply8 hours

Phone

Phone Number+44 20 0232 7711
Phone Waiting Time3 minutes
Four Steps to Take

Put Your Complaint in Writing

Players fear being passed around, so here is the written chain that ends with the regulator.

A Logged Case, Not a Hunch
Write to [email protected] with your account email, dates, amounts and any chat or e-mail references. Support logs the case and replies in writing, so nothing rests on memory.
Reference Number
You receive a reference number and a first answer from the team handling your case. Keep that reference, because every later step quotes it and each stage follows the same thread.
A Senior Team Steps In
If the first answer misses the mark, ask for the review to go higher inside Razed Casino. A senior team then rechecks the facts and sends you its own written decision.
The UK Gambling Commission
Should the outcome still not settle things, you can take the case to the UK Gambling Commission. Wait for the internal decision first, then send the same reference and the same documents.
You Have Queries

Razed Casino Support, Explained Simply

Everything about our help desk settled in a line each, so you never wait on hold to learn it.

trustWhy should I send my documents in before my first payout?+
Most checks finish inside twenty-four hours once all three documents are in. Expect a little longer when a photo is blurry or a name does not match. Upload clean images to send your review through on the first pass.
trustCan I get help at three in the morning on a Sunday?+
Our desk answers around the clock, every day of the year, so night shifts and bank holidays are covered. You reach a real person at any hour, from three in the morning to Sunday afternoon. Nothing is queued until Monday.
trustWhy is my query only answered in certain languages?+
Four tongues are staffed on the desk: English, German, Finnish and Norwegian. A native speaker handles your issue when it falls outside English. Say your preference at the start and we route you accordingly.
trustWhat happens when I ask to see everything you hold on me?+
A request for your data goes to [email protected] and is logged on arrival. Copies arrive within the legal window, and deletion is actioned once checks and retention duties allow. You get a written confirmation either way.
trustWhy should I keep replying instead of starting again?+
Reply to the same thread and ask for a senior review, which moves your case up a level. A formal complaint should go to [email protected] with dates and any screenshots. Still unhappy after eight weeks? The UK Gambling Commission takes it on.
trustWhat if I cannot recall which e-mail I signed up with?+
Give your registered e-mail, full name, date of birth and postcode. Agents will ask for a recent deposit amount to confirm it is you. A password is never requested, by anyone, at any point.
trustWhat if I simply want to be done with the site?+
Message the desk in writing and state that you want the account shut, and it is closed once your balance is settled. Withdrawal of any remaining funds happens first. Choose self-exclusion instead if the aim is a lasting break from gambling.

Less Detail Now, More Delay Later

A quick check of these five items gets your case moving on the first reply.

  • Your registered e-mail address
  • Account number or player ID
  • Payment method and last deposit
  • Screenshot of the error message
  • Dates and times to the minute
Operator Details

Razed Casino Ltd and Its Licence

After this list, you will know exactly who runs this site and where to write in writing.

The Company

Registered NameRazed Casino Ltd
Company NumberCompany No. 28120364 (United Kingdom)
Registered AddressVictoria Road, London

The Licence

RegulatorUK Gambling Commission
Licence Number78385-7340-R-247632

Written Contact

Support E-mail[email protected]

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